Returns
You can return products purchased from me within 14 days of receiving the parcel. To do so, you can log in to your account and use the quick returns feature.
Before you go further, one important thing. The right to return within 14 days applies to ready-made products — those you buy straight from the shop, exactly as you see them in the photos. However, if you order a made-to-measure item or one personalised to your idea — created especially for you — this right does not apply.
You can conveniently send your return via:
InPost Parcel Locker — KLS03A, ul. Brzezińska 65, 95-040 Koluszki (recipient details: Peri Renata Glinkowska, tel. +48 605 244 841, email renataglinkowska@gmail.com)
Orlen Paczka — point at ul. Jagiellońska 1a, 95-040 Koluszki
If you have any questions when sending, I'm at hand: tel. +48 605 244 841, email renata@glinkowska.com
You can also send your return to the address below.
Return address:
Peri Renata Glinkowska
Stare Koluszki 25
95-060 Brzeziny, Poland
+48 605 244 841
Remember to include a declaration of withdrawal from the contract in the parcel. You can download the declaration on the store's withdrawal form. If you use a different form, be sure to provide your account number and fill in your full name legibly. This will speed up your refund. You can also send the declaration of withdrawal by email to: renata@glinkowska.com. The 14-day return deadline is determined by the date the email with the declaration is sent, or the date the return parcel is posted.
The returned goods must be complete (with tags) and must show no signs of use. If you return a product that does not meet these requirements, I will be forced to send it back at your expense.
I transfer the money for returned goods no later than within 14 days of receiving the parcel. The form of refund depends on the payment method chosen when placing the order. If the order was paid by instant transfer, I will refund in the same way. In the case of a partial withdrawal from the contract (returning some of the ordered goods), the cost of delivering the order to you is non-refundable if that cost was fixed and independent of the number or weight of the products in the order, and you keep at least one of the purchased products.
You, as the Customer, bear the cost of returning the goods to the Shop (which I inform you of before purchase, in accordance with Art. 34(2) of the Consumer Rights Act). Failure to collect a parcel is not equivalent to withdrawal from the contract — the contract is still in force. If you don't collect a prepaid parcel, I will call on you to collect the goods within an additional time limit. Only after it has passed without effect do I have the right to withdraw from the contract and refund the funds you paid, deducting the direct costs of returning the parcel to the Shop — as damage resulting from non-performance of the contract.
Complaints
If a product you purchased turns out to be defective, damaged or inconsistent with your order, I'll be glad to help you resolve the issue. Below is the complaint procedure:
Contact me using one of the available contact methods (contact form, email, phone line).
Phone line (Monday to Friday, 8:00 AM–4:00 PM CET): +48 605 244 841
Email: renata@glinkowska.com
Describe the problem you encountered in detail, and attach any relevant information and documents, such as the order number and, if you requested one, the receipt.
I'll respond to your request as soon as possible and provide further instructions regarding the complaint.
If the complaint is accepted, I'll aim to resolve the issue in the way that's most favourable to you. This may include replacing the product with a new one, repair, a refund or another form of compensation.
One more thing, important with second-hand handicraft. My pieces are made from fabrics that have already had a life of their own. Small worn spots, irregularities, marks of time or a characteristic retro charm are not flaws — they're an artistic feature of upcycling, its very soul. I always show this in the photos and describe it before purchase, so you know exactly what you're receiving. A complaint concerns genuine defects, not the intended character of the material.
Complaints address:
Peri Renata Glinkowska
Stare Koluszki 25
95-060 Brzeziny, Poland
+48 605 244 841
If you have questions about returns or complaints, contact me: renata@glinkowska.com. I'm here to help you and to give you the best possible shopping experience.